Order Cancellation
Please double-check the size, color, quantity, recipient, shipping address, and other information carefully before making payment. Once the order is placed, it cannot be easily changed. If you would like to cancel your order, please email us at [email protected]. Your order cannot be canceled once it has been shipped.

Note:

  • If you request a cancellation more than 24 hours after placing your order, a processing fee of 15% of the order amount will be applied.
  • Cancellation requests will not be accepted more than 7 days after the order is placed.

Exchanges
If, after placing your order, you believe the size of the product may not fit you or you wish to change to another style, please contact our customer service representative by emailing us at [email protected]. Our representative will respond to your email within 24 hours. Please note that if there is a price difference for the new style, we will charge or refund according to the situation.

Returns
We’re sorry if you’re not 100% satisfied with the items you received. Please review our Returns Policy below:

Returns Policy:

  • If you decide an item is not right for you, you can contact us for returns within thirty (30) days after receiving your items.
  • The following items are not eligible for returns or exchanges: Men’s Swimming Bottoms, Swimsuit Sets, Specials.
  • Items returned must be in their original, unused condition with the original packaging. Items that are worn, damaged, washed, or altered in any way will not be accepted for returns.
  • Items sent back without first contacting our customer service representative will not be accepted. Please note that the address indicated on the packaging slip is not our return address. Items sent there will not be accepted for returns.
  • You will be responsible for any return shipping costs.
  • Your refund will be processed after we receive your returned package. For customers who paid by PayPal, your refund will be processed within 2 days after receipt of your package. For customers who paid by credit card, your refund will be processed within 7 days after receipt of your package.
  • If a return item is shipped internationally, please mark it as “RETURNED GOODS” to avoid any customs charges. We are not responsible for any charges imposed on packages returned by customs. Unless otherwise agreed upon, the refund will be processed through the same payment method used for the original purchase. We will notify the buyer if the product or packaging is found used or damaged, as we reserve the right to deduct any depreciation in value when refunding the product.
  • Customers will only be charged once for shipping costs (this includes returns); no restocking fee will be charged to consumers for the return of the product.
  • We will gladly accept returns within 30 days from the date you received your items. Please follow the process below to process your returns:
  1. Get in touch with our customer service representative by sending a request through your account. Alternatively, you can email us at [email protected], indicating which item(s) you would like to return and the reason.
  2. Our customer service representative will get back to you within 24 hours and process your return request.
  3. Place the item(s) in the original packaging and seal the parcel securely. Write the return address provided by our customer service representative onto the package. Once we receive your package, we will promptly process an exchange or issue a refund to your account in accordance with our returns policy.

Notes:

  • If the return is initiated by the consumer, the consumer is responsible for the shipping fee. The specific fee will be based on the express company you choose.
  • If, due to our reasons, the goods received are damaged or incorrect, the consumer will not be responsible for the return shipping fee.
  • No restocking fee will be charged to consumers for the return of a product.
  • Before returning the goods, the buyer should confirm the return address with us. If the buyer does not communicate with us or confirm the return address, and returns the goods to an unconfirmed address, the return will not be considered valid, and we will not accept any refund requests.